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Care Opinion

Wish they'd said!

Story from nhs.uk

"Wish they'd said!"

About: Cromer Hospital

I checked on the website before setting out to see if it was OK to turn up at the minor injuries clinic with a pre-existing injury that had suddenly got worse.

It didn'tindicate that this was a problem.

30 mile round trip plus car parking charges wasted, as the clinic wouldn't see me.

Just an indication on the website of what does and doesn't constitute a problem they can treat would have been really helpful. I could have phoned, but felt guilty when NHS so busy.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 8 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 18/08/2015 at 13:38
Published on Care Opinion at 14:55

We are sorry to hear that you had a wasted trip to the minor injuries unit. We will check with the team to see if they need to change the information about their service and provide a better guide for patients.

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