"Warm and caring staff"

About: Royal Bolton Hospital

My mother visited the breast unit today following an urgent referral. Mum has severe anxiety and is agoraphobic. She was petrified of leaving the house. Staff went out of their way to make my mum feel at ease and put her in a consulting room throughout so she didn't have to sit in a crowded room. Timescales were kept to and every member of staff we came across could not have been nicer. I cannot praise them enough.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital

Different people have different needs and our staff are aware of that. It is good to know that they were so helpful to your mother at what must have been already a worrying time. Thank you for posting this -- we will share with the staff who will appreciate your comments.

  • {{helpful}} of {{total()}} people think this response is helpful