"Warm and caring staff"

My mother visited the breast unit today following an urgent referral. Mum has severe anxiety and is agoraphobic. She was petrified of leaving the house. Staff went out of their way to make my mum feel at ease and put her in a consulting room throughout so she didn't have to sit in a crowded room. Timescales were kept to and every member of staff we came across could not have been nicer. I cannot praise them enough.