"Poor Communication/lack of compassion"

My view is that this service fails to notify patients about imminent changes - it thrusts the changes upon them with no room for manouverability, no room for negotiation or discussion

patients should be kept informed every step of the way about changes that affect their care - in any care setting - Not demand on the day that changes are going to happen and that today is the day

Simply told its this or nothing! I feel this is not good enough from a company who is supposed to have patient care at its forefront, I wouldnt recommend you, I wouldnt give you one star let alone ten based on my experience.

A patient is terribly upset and distraught and I as a carer am angry you can treat patients like this to the point where they have discharged themselves from your services to the detriment of their health