"Patient dignity"

About: Ayr Hospital / General Surgery

(as a relative),

My husband had severe dementia and was admitted to Ayr Hospital for prostrate operation about 4 yrs ago. (He has since died). After his op nurse came in and said you need to drink plenty of water and proceeded to leave water jug and glass at bottom of bed. I explained he needed someone to physically hand him water. The next day I came in to be told he wasn't drinking enough. This was just one of a number of things that happened. Didn't seem to understand dementia.

This year my father was admitted to same hospital with chest infection. He is 92 very little sight and very hard of hearing I explained all this on admission and that he can feed himself but needs someone there to guide his hand. First morning he was left with bowl of porridge dry roll and packet butter and jam which he couldn't see he ate roll dry.

I again tried to tell them what was needed, spoon not knife and fork help to lift food etc but finished up going up every day to feed him.

While I was there was horrified to hear a nursing assistant shout from one end of ward to other end does this man need feeding(not my father).

On another occasion in mixed ward Lady was getting catheter in behind curtain and nurse called out for bowl to catch urine.

Where's patient dignity gone. In my opinion nothing's changed for all the extra training that I believe is supposed to have been done

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Oh dear me Ayrshire resident, this is not good and not what we want either.

No one should lose their dignity when they come in to hospital.   I wonder what the best thing is; would you like to speak to a senior manager and/or senior nurse to talk about your father’s care and your experiences?  

I can arrange that if you would like me to. I would need some details from you and if you can let me know if you would like to meet with someone and how you can be contacted. If you wish to let me know your name and date of birth the team will be able to look into thisfurther for you.  If you do want to contact me, you can phone me on 01563 826222 or email me oneunice.goodwin@aapct.scot.nhs.uk as I am sure you know, it will be in strict confidence.

I do hope you do get in touch, and thank you for sharing this with us., it is the way to help us to improve.

Best wishes,

Eunice

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