"Triage department"

About: Manor Hospital

Sent for a growth scan can't fault them, always on time and friendly staff but then sent to Triage and greeted with "why are you here?"... because that's where I was told to go... waited 3 hours to be seen by a doctor and confirm what the sonographer had already told me... I was fine. Sent for a growth scan booked for today absolutely dreaded the stupid waiting time in Triage again... handed in my book... not told how long I would be waiting so waited half an hour and asked one of the reception staff who said a colleague had ready gone to find out... waited another hour still nothing... I have sciatica and also a job to get back to and I wasn't prepared to wait as long as I did before to be told all is fine again who h the sonographer had already told me... I asked for my notes back and was asked to sign a declaration... no apologies from the staff. Dreading giving birth in this hospital with how I have been made to feel on 2 occasions now.

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Responses

Response from Manor Hospital

Hello,

Thank you for taking the time to post a comment. We're sorry to read about your experience at the Trust and also about the waiting time. Please be assured that your comments will be passed on to the Head of Midwifery.

If you would like to speak to somebody further about your experience, or perhaps with a member of our Midwifery team, please get in touch via 01922 656463 or alternatively patientrelations@walsallhealthcare.nhs.uk

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