"I was admitted to Deane A for ..."

About: Kettering General Hospital

(as the patient),

What I liked

I was admitted to Deane A for elective bowel surgery following a diagnosis of cancer. I stayed for 6 days. My surgeon and his associates, were all very informative, kind, curteous and helpful. They explained in great detail what was going to happen, and all about afterwards too.

The nurses on the ward were all excellent (barring a couple of night staff who were very noisy!) they were kind, and nothing was too much trouble for them, even though they were very busy. My pain was well controlled, and I was even granted my request on the day after surgery to just stay in bed and rest, even though the surgeon had wanted me to walk a short length of the corridor outside the bay! I duly complied with his request, though, the next day, as I'd promised him, and walked, with the aid of the physiotherapist all the way around the Deane wards! He was duly impressed! It's this sort of give and take, though, that makes all the difference, I was allowed the rest I needed, at the time I felt I needed it the most. The specialist colo-rectal nurses are second to none too, full of information, which they're only too happy to impart. I found the food excellent too. Thank you very much to ALL concerned in my care :-)

What could be improved

Nothing really....I'd have liked a television in the bay, or even to be able to listen to the radio, but apart from that, nothing.

Anything else?

My treatment continues - and thank you to the consultant for your care and explanations re oncology - sadly, I've had to change hospitals for my chemo...I now attend Northampton....the staff there, in the Oncology Suite, are just as nice though :-)

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Responses

Response from Kettering General Hospital

Thank you very much for your kind comments regarding your recent stay on Deene A ward. It is encouraging to hear that your experience was a positive one. KGH is consistently trying to improve the patient experience and it is only with feedback that we can know what differences we are making. It also helps us to identify more clearly those areas we need to develop further.

I am sorry that there was an issue regarding noise at night, this is an area that we are working with staff to address.

Once again, thank you for taking the time to write. I will pass your comments onto the ward where I know they will be very much appreciated.

Jacquie Barker

Head of Nursing - Surgery

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