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Disappointing

Story from nhs.uk

"Disappointing"

About: St George's Hospital (Tooting) (London)

I travelled a long way to see a supposed expert in their field, only to find out they were no help at all. I could have been told that nothing could be done beforehand and saved myself a journey.

What I didn't understand is why the doc who took my history said I would need scans etc but the other doctor just said no point and that was the end of the matter - did the first doctor just not know what they were talking about? Odd, and very disappointing.

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Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 17/08/2015 at 17:33
Published on nhs.uk on 18/08/2015 at 02:30

Thank you for posting your comments about your visit. We are very sorry to read of your experience. Please contact the Patient Advice and Liaison Service (PALS) at St. George's Hospital, the service can help with clarification. PALS can help put you in touch with a manager who would be able to feed back your experience to the consultant and help get an appropriate person to discuss the appointment outcome with you.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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