"visit to A/E"

About: Fairfield General Hospital

Visited A/E last evening with my husband who was in considerable pain. After seeing the doctor we were told to wait in the waiting room, while they got some tablets ready for us to take home.

After around a hour and a half waiting for the tablets I went up to reception to see if we had been forgotten.

The receptionist said they do not forget people and they were extremely busy.

We had arrived at A/E at 8.15 and at around 3.00 am, the doctor who had originally treated my husband spotted us, and went to check where the tablets were.

A nurse then came out with the tablets and said the notes had been mislaid!

If the receptionist had checked why we were still there three hours before, we could have been home a lot earlier.

As we are both self employed we both had to be up for work at 5.45 so ended up only having 2 hours sleep that night which is annoying.

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Response from Fairfield General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.


The Pennine Acute NHS Trust

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