"excellent service"

Went today due to broken tooth. Made appointment through NHS 111 as changed from walk in 2 days ago.

Seen by dentist who explained options. Had x ray. Opted for extraction which was done straight away.

Tricky extraction but lots of explanation and reassurance throughout.

All staff professional and helpful. Busy hospital but efficient.

Very happy with the service I received today

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Responses

Response from Birmingham Dental Hospital

Thank you for taking time to post your feedback, and I am delighted to read that your experience of the new 111 service was positive. The hospital has changed the way in which patients can access the service in recognition that the previous system in which patients had a long wait at the hospital did not offer a high quality service.

Your feedback will be shared with the team involved in your care and treatment and with managers of the hospital.

Alison Last Associate Director of Patient Experience Birmingham Community Healthcare NHS Trust

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