"Evening one stop appointments"

About: Queen Alexandra Hospital

I would like to compliment the doctor and staff who carried out a biopsy on my wife's tongue on 10/8/2015.

It is difficult to find a point to criticise.

My wife and I found every member of staff we met to be, courteous, kind, competent, prompt, and having a good sense of humour.

An appointment at 5.15 pm gave the advantage of less traffic in the direction of QA, more of the outrageously expensive parking space at QA being available, less traffic in the hospital corridors, and an easy journey home.

You should comment the team and expand and better advertise the evening one stop appointments.

the department involved was maxillofacial, but this is not available to choose in section 4 below.

It should be.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Topher

Thank you very much for taking the time to provide your positive feedback about your experiences in the Maxillofacial Department. Please be assured that your comments have been shared with the Team involved and that your suggesting regarding the one-stop appointments will be given consideration.

Should you ever need to share your views with us direct, good or bad, then please contact our PALS Team on PHT.PALS@porthosp.nhs.uk who will be happy to help and advise.

Kind regards. Debbie

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Response from Queen Alexandra Hospital

Dear Topher Thank you very much for taking the time to provide your positive feedback about your experiences in the Maxillofacial Department.

Please be assured that your comments have been shared with the Team involved.

Please be assured that your suggesting regarding the one-stop appointments will be given consideration. Should you ever need to share your views with us direct, good or bad, then please contact our PALS Team on PHT.PALS@porthosp.nhs.uk who will be happy to help and advise.

Kind regards.

Debbie

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

The Business Manager for this service has responded by thanking you for you positive comment.

The one-stop service is a new development, and she is delighted that you found it a positive experience.

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