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Upset by discharge summary and wait for follow up

Posted By user1000

"Upset by discharge summary and wait for follow up"

About: Springfield University Hospital (London)

(as the patient),

Hi. I just left a specialist eating disorders unit at the trust. A few days later I got my discharge summary in the post.

It is incredibly explicit and for lack of a better word, triggering. I have not been offered a follow up appointment until 2 weeks after leaving, yet am expected to cope 24/7 alone after 9 months of very intensive care.

This seems particularly uncaring and thoughtless, which is shocking considering how "excellent" the service is meant to be. this is having a very detrimental effect on my condition. I am appalled.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 13/08/2015 at 13:25
Published on Care Opinion at 17:48

Dear User100,

my name is Jane Healey and I am one of the Patient Experience Leads for the Trust.  I am very sorry to hear of your concerns and will ensure these are passed onto the service immediately.

If you would like your concerns investigated as a formal complaint then you can contact our Patient Experience Department who will be happy to look into this for you.  We can be contacted on 0203 513 6150 or by email on:complaints@swlstg-tr.nhs.uk

In the meantime I will be contacting the service to let them know of your concerns.Kind regardsJane
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Response from Jo Wallace, South West London and St George's Mental Health NHS Trust 8 years ago
Jo Wallace
South West London and St George's Mental Health NHS Trust

Submitted on 13/08/2015 at 16:16
Published on Care Opinion at 17:48

I am really sorry that you feel this way and I am happy to talk to you about this and see if there is anything that our service could do differently. Please contact me on 0203 513 6728 if you would like to discuss anything further or if I can arrange to meet and talk through the discharge summary with you if that would be helpful. I do understand that discharge summaries are hard to read as there are very personal issues included and seeing them written down can be very difficult.

My contact number is 0203 513 6728. Best Wishes Jo.

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