"Rude, disrespectful staff on the maternity ward."

About: Darlington Memorial Hospital

I am honestly shocked and saddened by the way in which patients are spoken to on this ward. New mothers should be offered support, guidance and help as needed but this is far from the case at Darlington memorial. Instead what is offered is rudeness, ignorance, the inability to consider individual needs and more than anything the feeling of being judged. It is sad that in this day and age patients and visitors are treated in this way. While several of the staff are excellent representatives of the NHS, the majority are not and should attend top up training or consider alternative careers.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience of the Maternity Services at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we have passed your feedback to the Head of Maternity so she is aware of your comments.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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