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Appalling attitude from secretary

Story from nhs.uk

"Appalling attitude from secretary"

About: Medway Maritime Hospital

Awful service by the consultant's secretary. I have never experienced anyone as rude as them. Trying to get hold of Dr shall due to having a lupus flare up, the seretary informs me I will have to get re- referred and it's a very long waiting list.... I ask them well what do I do with no medication whilst having a flare up ( the last flare shut my whole body down I couldn't walk!) the secretary basically said "oh well you will have to get referred again" very lovely helpful person not! I will be taking a complaint further. Let's hope I don't suffer any serious damage with this flare up because I won't be seen due to a very high waiting list. When I rang private though they was very helpful

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Responses

Response from Medway Maritime Hospital 8 years ago
Medway Maritime Hospital

Submitted on 17/08/2015 at 14:31
Published on nhs.uk on 18/08/2015 at 02:30

We are sorry to hear that you received such unhelpful responses from our administrative staff. This is a very busy department but there is no excuse for not being helpful, facilitating and professional at all times. We are reviewing our admin teams across the specialities and will be using your feedback as part of our review and training.

Thank you for letting us know and in the meantime if we can be of further service to you please do contact David Carpenter, Service Manager for Dermatology on 01634 830000 x 8923

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