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Outstanding care

Story from nhs.uk

"Outstanding care"

About: Good Hope Hospital

I recently attended the Day Care Unit for a right side open hernia repair. The efficiency, friendliness and care provided was truly exceptional, and i want to thank all the Nurses and Surgical staff who contributed to this. My operation was on 4th August 2015. I cannot fault the care provided, i was always checked on regularly and ensured i was comfortable. I have already said to many of my friends and family and my GP that Good Hope comes with my full recommendation and specifically the Day Care Unit. I want to encourage this continues because the staff at the Day Care Unit are getting it spot on. Perfect care.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 08/09/2015 at 11:07
Published on Care Opinion at 11:23

Dear Mr Smith

Thank you so much for your comments regarding your recent day surgery for a right sided hernia operation at Good Hope Hospital.

All of the staff work very hard to ensure a positive patient experience and your comments are testament to this.

I will forward your feedback to Sandra Malcolm, Day Surgery Unit Ward Manager who will be thrilled to read your comments and will ensure that this is communicated to all of the Day Surgery Team.

Once again, thank you for taking the time to provide your feedback, it is extremely important to us.

I wish you well with your continued recovery.

Kind Regards

Marie Helebert

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