"Save yourself, came out worse than I went in"

About: University Hospital Aintree

My name is Edwin Groves, I was admitted to ward 22 from accident and emergency, after having problems from a lung operation, first thing I now have no feelings in my small and the finger next to it on both hands, find it very difficult to do normal everyday things, this started after being giving a drip fed antibiotic which usually took about 30 - 40 min's to administer, it went into me in about 2 minutes or so, I told the nurse it usually takes longer they said its ok and just took it down, hands never been the same since, the same nurse came to me as I was dosing and shoved a syringe in my mouth and squirted something in my mouth, I aroused and asked what was that the nurse said it was a little bit of Oramorph, I said I did not request any Oramorph why did they give me it, they said nothing and I asked what was it if it was Oramorph why did you only give my a small amount instead of the dosage I usually get when I request some. They did not answer, I also found a member of staff trying to damage my personal belongings, also because I had an operation on my lungs I was to walk and exercise every day, this any person knows especially if you work in an hospital, this is the norm for any person who has undergone an operation. so I was walking up and down the corridor as most patients do, I was dressed pyjama shorts, surgical tights and a dressing gown. As I walked a nurse sitting there doing nothing said to me in a really nasty way where are you going, I told them I was walking up and down the word, so I carried on and as I was on about my third length of the corridor they said again very nasty, as I had done this for the last three days with no problem I ignored them as their attitude and other nurses on this ward (22) not in keeping with being in charge of any persons health. so in the end when I iwalked past the nurse said oh you are on this ward, I just looked at them and they said well you could have been and alchy meaning alcoholic, I said no I am not so they said or a druggy meaning drug taker, I felt really demoralised by being looked at like this after just being through a traumatic time as I have cancer in both lungs. would not let any person I know or family member go to this ward (22) if their health is in serious risk, their hygiene dealing with wounds is pathetic, I told staff every day about my fingers no person recorded it or even acknowlged me after telling them I told them everyday after it started.

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Responses

Response from University Hospital Aintree

Hi Edwin, thank you for getting in touch. We're really sorry to hear about your experience in our hospital, and that you felt ill-informed by the staff who were treating you. We're also sorry to learn that you felt staff spoke to you disrespectfully. If you'd like to make a formal complaint about the care you received, please contact our Patient Advice and Complaints Team: you can email customerservice@aintree.nhs.uk, call 0151 529 2400 or write to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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