"Nurse engaged brilliantly with my son"

About: Royal Hospital for Sick Children (Yorkhill) / Accident & Emergency

(as a parent/guardian),

Just wanted to say a huge thanks to Nurse Practitioner Dawn, who sorted my 9 year old son's ankle injury.

She was thorough and knowledgeable, and engaged brilliantly with him. The rapport she built meant he trusted her when she asked him to do things that hurt (put weight on it) to make it better. Thank you!

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Yarg,

This is a really lovely story to read, and it will be nice for me to be able to pass on your kind comments to Dawn to let her know the difference she made.

You've shown so clearly how important it is to build this kind of trust with patients, particularly at such a young age.

I hope that your son has made a full recovery, and thank you for getting in touch.

Best Wishes,


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