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Wonderful care and attention

Posted By Cold358

"Wonderful care and attention"

About: Crosshouse Hospital / General Medicine

(as the patient),

I can’t believe how full on the running of the ward is and I’ve had excellent care on both occasions I have been admitted to 4D.

The nurses and all staff work so well together and it seems to me that ‘teamwork’ is the key.

Thank you so much

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/08/2015 at 11:55
Published on Care Opinion at 14:16

picture of Eunice Goodwin

Dear Cold358,

On behalf of the team in 4D, thank you so much for taking the time to give the ward staff such lovely feedback. I have passed this on to the team and it really has made their day.

Best wishes,

Eunice

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