"I was given excellent information"

About: Leeds General Infirmary / Cardiology

(as the patient),

I went to Leeds General Infirmary back in May to have a tissue aortic valve replacement.

I experienced exceptional care from all the consultants, doctors nurses and staff on the cardiac ward L16 and from the intensive care team. I stayed in for 9 days. I was given excellent information on my discharge, for my return home.

On my return I was telephoned by the cardiac nurses. I was then visited by Gillian the cardiac nurse who came to my home. She examined me and was satisfied with my recovery progress. She asked if I had any questions and she was able to answer them.

She visited on a second occasion and again examined me and asked questions. She said I was doing very well and there was no need for her to revisits, unless I required any further help. I have now got an appointment to the rehabilitation department at Dewsbury District hospital in July.

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Responses

Response from Leeds Teaching Hospitals

Dear Wooded13

Thank you for your feedback, I am glad to read that you are pleased with the care you received at the Leeds General Infirmary and that your recovery is progressing well. I will pass your experience on to the teams on L16 and in the Intensive Care Unit so that they can share in your positive feedback and know that the work they do is being well received.

Kindest regards

Rosie

Senior Nurse

Patient Experience Team

Response from Leeds General Infirmary

Dear Anonymous

Thank you for taking the time to write to us regarding your admission at Leeds General Infirmary, It is wonderful to read what patients think of our facilities, the level of care we provide and the performance of our staff.

I have taken the liberty of sharing your words of support and encouragement with our Cardiac and Intensive Care departments who will be exceptionally pleased to know they delivered care that met your expectations.

Again, thank you for taking the time to write to us.

With kind regards

Rosie

Senior nurse

Patient experience

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