Absolute nightmare visit today. Treated appalingly by staff who severely lack common courtesy and whose communication abilities were non existent. Kept waiting for over an hour after appointment time, no communication at any time from any staff member to explain why. Water jug was placed on table in front of me not consulted on whether this was for me or not. Herded around the corner to have a cannula inserted but not told why! Staff were inconsiderate throughout. They could at least have announced that there was a backlog. I do understand that there are emergencies arriving as well as in patients however a little common courtesy would have been good. Not the usual standard from Good Hope Hosptal such a shame that today the ct team were not on top form. Get your act together you can be so mch better than today's experience.
"CT Catastrophe!"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted via nhs.uk
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