"A unique experience in an oasis"

About: Queen Victoria Hospital (East Grinstead)

July 6th 2015 I was admitted to Margaret Duncombe Ward for a mastectomy and reconstruction. As soon as I arrived, I was very impressed by the atmosphere of the ward, also the efficiency and warmth of the caring staff. It went a long way to reassure me, as I was facing a major operation. The operation was carried out on the 7th and I cannot fault anybody. The care, consideration and professionalism was far greater than I had anticipated and was very much appreciated, which after all, the operation was a very traumatic experience . Throughout my 8 day stay, the standard of care was 100%. I personally would describe the QVH as being unique, in fact an oasis. Everybody, including the backroom staff had one goal, which was to be as helpful, friendly, efficient and professional.

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Response from Queen Victoria Hospital

Dear Pam

Thank you for sharing the experience you recently had on Margaret Duncombe ward at Queen Victoria Hospital.

The staff aim to provide the best service possible to all of our patients and comments such as yours mean a lot to the team. I will ensure the staff on Margaret Duncombe are aware of your praise.

We wish you all the very best with your recovery.

Kind regards,

Nicolle Ferguson, Patient Experience Manager

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