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My mother's dementia outpatient care

Posted By lavender

"My mother's dementia outpatient care"

About: Tolworth Hospital

(as a relative),

As usual Neil, mums nurse at Tolworth Hospital was very caring and understanding. Taking time and patience with Mum. , she always feels very much at ease with Neil, and always has a bit of humorous fun at the appointments!

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 13/08/2015 at 09:39
Published on Care Opinion at 11:37

Dear Lavender,

My name is Jane and I am one of the Patient Experience Leads for the Trust.  I am delighted to read the positive experience that you and your mum have had when visiting Tolworth Hospital.  I will make sure that your kind words are passed onto Neil as it is always nice for our staff to know they are valued and appreciated.

Many thanks & kind regards

Jane
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