"Exemplary hospital"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

This hospital is a real centre of excellence. Not just because of the specialist skills available, but because of the way it is run. I cannot commend it enough. Every point of contact was positive- from ample inexpensive parking, helpful pleasant reception, efficient friendly out patient team, and eventually to the very caring, patient focused theatre and recovery team. I have regrettably experienced some very disinterested NHS staff in the past, more interested in discussing with each other what they did last night than considering the patient in their care. I can honestly say that there was not a single trace of such detached, disinterested care. Every single person involved with my care made me feel important to them and took real professional pride to make the whole experience as positive as a hospital stay can be. There is clearly I high level of motivation amongst all staff and it is evident in everything they do. Such a high level of professionalism is clearly a credit to the individuals concerned, but I think the hospital management have clearly established a culture in which professionalism and a very patient focused approach to care, thrives. They are to be congratulated. My heartfelt thanks to the doctor and all the team that took care of me on the 7/8th August. This is how the NHS should be. Thank you.

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Responses

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Good afternoon, Thank you for taking the time to provide feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is always encouraging to hear of positive experiences patients have had here. We aim to provide high quality services for all our patients. Once again, many thanks.