"Lack of information and differing opinion on..."

About: Royal Devon & Exeter Hospital (Wonford)

I attended this hospital as an outpatient and was told i required surgery .i was impressed with the facilitys and the surgeon, they explained the operation and gave me leaflets .the operation time came quick but at the pre op i was suffering an infection . A new date was given .and i was called back and saw a collegue of my surgeon. They explained the surgery i was having had another procedure which my surgeon had not told me about, they also ignored my concerns about the dangers of the treatment i was going to undertake. The consultant told me i was young and would be ok .completly ignored the fact i had underlying conditions .i allowed them to acess me with a student .which was fine .my surgeon came in at the end of the consultation i dont understand why i was called back again as the nurse told me the pre op could be done over the phone .4 days later i decided not to have the operation as they told me the op would only arrest the situation not cure it .a lot of risk and pain for no gain and no alternative s offerd . The 2nd consultation scared the hell out of me .and the way they fobbed of the dangers and concerns as trivial is a concern .

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

I would like to apologise that you felt distressed following your preoperative appointment for surgery.

The aim of these appointments is to check that you are physically healthy and prepared for surgery and to discuss any last minute concerns you may have.

I am sorry that this was an unsatisfactory experience for you that resulted in you deciding not to proceed with your planned surgery.

If you would like us to investigate this further please contact the PALS team on 01392 402093 and we would be pleased to do so.

I would like to thank you for taking the time to bring your concerns to our attention and assure you that receiving feedback about a patient’s experience is a valuable part of our continuing efforts to maintain high quality care and meet patient expectations.

Response from Peter Brain, Volunteer, Healthwatch Devon

Dear patient

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what is clearly an ongoing concern. Please continue to submit your comments here. NHS staff will usually try very hard to reassure patients when facing a difficult operation, so I hope things turn out better for you.

More generally we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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