"Your complaints procedure"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted by Ruthliz
The complaints procedure at GHH is farcical - PALS mislay crucial paper work. Staff blame each other and no one seems willing to be accountable. Changes are promised , lessons learned blah blah but nothing happens. Still waiting on a discharge letter since January 2015! I have seen the distress their inaction causes to family members and it is wholly unacceptable. Don't say sorry if you don't do what you said you would.