"Left paediatrics feeling upset... Why not talk to..."

About: Homerton University Hospital

My child has had to attend a number of outpatient appointments at different hospitals, I've always been very impressed with their care (and said thank you!). This might be why homerton clinic for ent was such a negative experience, having only ever had an excellent level of care from local hospitals. GP suggested homerton, although it's a little further for us, as waiting times were shorter. The paediatrician we met simply didn't listen, to the point of pursing their lips and averting their eyes if I spoke then carrying on their statement. A lot of statements were closed, and based on presumption rather than asking any questions). The general manner was curt and dismissive. They were rough with my young child, no "say ah" but making them cry pushing their mouth open hard. Unnecessary as they would have copied an open mouth with half a chance. Left with a prescription for saline drops ( though just told they'd give us a "spray", knew what it was when read it after). As a mum of four I think it's quite reasonable to expect I already use this as it's such a cheap widely available and commonly used remedy for babies with colds. Why waste the prescription, just talk to parents and ask what they are already using. I would have happily said I get it for under a pound and it lasts for ages... Not massive but again an overall indication that there was no involvement with parents at all. Review appointments are nearly 11 months apart, not great if you have real concerns, but then regardless I wouldn't go back here. I felt both upset and dismissed on leaving and also that the care wasn't there for my child. On a positive note though the area was clean, nurses polities and plenty of toys. Other clinics are likely better I'd guess and this was an individual.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Homerton University Hospital

We are very sorry to hear about your poor experience of our Ear, Nose and Throat service.

Thank you for taking the time to tell us and also for your positive remarks on the care from the nurses and availability of toys. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

  • {{helpful}} of {{total()}} people think this response is helpful