"Excellent care"

About: Queen Mary's Hospital (Sidcup)

I had an appointment in breast surgery on Friday morning. My doctor had referred me because I had pain in breast etc but the referral hadn`t gone through I discovered a week and a half after it should have. I discovered this when I phoned to see what was happening. Anyway a lovely receptionist(?) organised everything and arranged an appointment for three days later. They were very kind and helpful when I was quite upset. I had to have a breast examination with the consultant but I get very distressed about these sorts of examinations, and they were very patient and nice, as was the nurse. I then had to go to have a mammogram. Ditto my nervousness and anxiety, I do try to be calm, and being in my early 60`s you`d think I`d be used to it - but no! Anyway the radiographer told me to sit down gave me some water, stressed that I was `in charge` and we`d do it at my pace. They chatted to me and brought in the person who`d checked me in for the mammogram, who was equally nice and kind and chatted to me. We got through it! I had to go back to wait to see the consultant but I didn`t realise I had to check back in at the desk, but fortunately after a couple of minutes a nurse/receptionist came along and I realised I should have done this, but they said they recognised me and guessed I was waiting to see consultant again. They went off to check me in after telling me I had time to get a coffee if I wanted and also told me how many patients in front of me. I`ve never had that kind of help and information and support in a hospital ever before! I saw the consultant and thankfully I don`t have a breast problem. Will you please pass on my thanks to these people. All of the people I had dealings with were absolutely fantastic, and I apologise for being so silly and anxious. These staff deserve a commendation from the hospital because I will recommend Queen Mary`s for staff care very loudly now. It was yesterday, the morning of 7th August in Breast Surgery.

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Response from Queen Mary's Hospital

Thank you for taking the time to write this glowing review regarding Queen Mary's Hospital. We will ensure your kind words are passed onto the staff.

Kind regards

The Communications Team Dartford and Gravesham NHS Trust

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