"i have a sister who suffers from ..."

About: Leicester General Hospital

(as a relative),

What I liked

i have a sister who suffers from faithal medical conditions and one of them is end stage reanal failiure. she was admitted and had to sleep in a corridor as no space in the ward. also we were not allowed to visit her only for 1 hour on opening times 7 to 8 or 2 to 3 when travelling from 70 miles. and they would not allow us to see her 5 minutes before the visiting time and they would not understand that we had come from a long distance. also my brother suffers from life threatening conditions as well as end stage renal failure and in there hospital we could speak to the ward sister and she would allow us to see him during the day any time in the ward and this was an adult ward. i have to say that we did ask the ward sister in lecister but she said it is up to to the professor but he said it is not up to me because i only work here and later we find out that it is his ward and he can change the times. i find this hospital disgusting when it comes to communicaiton and patient health and visiting not appreciating that people have to come from long distances.

What could be improved


visiting times

patient health

cleaning the hospital

co-operatintion between patients, nurses and doctors

Anything else?

staff not being rude to visitors and there should be a rule that visitors should not have to tollerate rudeness from staff in the hospital like any other profession

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about you and your sister's experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. Although this will not make up for it now, we have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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