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Hospital lets consultant down

Story from nhs.uk

"Hospital lets consultant down"

About: John Radcliffe Hospital

Had t travel 2/4 hours t get to hospital ,after op complacation at other hospital . Surgeon said I would come in day prior t op , Then told I wasn't able too !on phone was told I shouldn't have picked a hospital far away! Not my choice nearest surgeon t do op as its v complex . Specialist very nice very professional ! Hospital. Dirty no advice given to get refreshments Received a meal with a long hair across it . Left without meds told it would take up t 8 hours !

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 14/08/2015 at 12:19
Published on nhs.uk on 15/08/2015 at 02:31

Thank you for your comments regarding your recent treatment at the John Radcliffe Hospital.

I am very sorry with regard to your concerns in respect of communication, cleanliness and catering issues.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact Complaints Team on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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