"I had a baby at this hospital. ..."

About: Leicester General Hospital

(as the patient),

What I liked

I had a baby at this hospital. In general the care was very good, but chaotic. Most midwives were excellent, but one of them was very patronising and unhelpful and just fobbed off any request. The anesthethists were all incredibly friendly. The staff on the ward were also helpful in general, with a few exceptions.

What could be improved

Better organisation would go a long way. On the ward, a lot of staff comes and goes and you never know which is the nurse, midwife etc who will come next and whom to ask for what as you are occasionally told off if you ask the wrong person. At night the staff are very noisy and leave all doors open, making it almost impossible to sleep.

Anything else?

Overall I think that staff are very good and a bit more organisation would make this an excellent hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your birthing experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful