"They actually managed to get me ..."

About: Leicester General Hospital

(as the patient),

What I liked

They actually managed to get me an air mattress early in my stay on 29 admins.

One senior nurse spent some time explaining to me what had happened and helped me understand what the doctor had been trying to tell me.

A student nurse was the first person to notice I had sores and start treating them.

What could be improved

I was on Ward 29 and frequently they were very short staffed day and night.

As a disabled person I lost out nearly every day with food choice because those who could walk got first choice. By the time I got my meal it was cooling down and always overcooked.

I was frequently left lying on conti sheets in a damp state when my catheter was blocked.

I could not always understand what the doctor was telling me.

Story from NHS Choices

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience abotu your stay on Ward 29 at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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