"cancelled operation 3rd time"

About: Norfolk & Norwich University Hospital

2 times cancelled,, 3rd time came in arther day unit, at 6.45 I was early.got checked in all the checks with surgeon ect done got a bed waited waited,10 oclock 11 then 12 postoned.till the afternoon. ? Great I thought, got into bowm got tags on got the socks on by this time I was hungry thirsy,, tired.then to be told it was cancelled again...how do you think I felt ... mad I have no holiday left I had gone with out food and water as I was having g/a.do I accept another date or shall I cancell to save you cancelling again...I was mad sorry if in swore in the unit I was tired hungry 3 times cancelled nurses were great the organisation is well to be told when you're changed ready, booked time off, then cancelled.so do I acept another date or shall I cancell to save you time cancelling.

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Responses

Response from Norfolk & Norwich University Hospital

We are very sorry to hear that you have been cancelled for the third time when you came in for surgery.

We try hard to avoid cancelling patients more than once and can understand why you were so cross.

If you would like to make a complaint, please email: complaints-team@nnuh.nhs.uk or you can speak to our Patient Advice and Liaison Service on 01603 289045.