"a&e receptionist disgraceful"

About: Central Middlesex Hospital

I am a black - British woman aged 25. On Thursday 6th August at 6:30. My partner brought my son into A&E as his temp was 39+. As he had he tonsils removed 4 days prior we were extra concerned. However to my disbelief my son had been turned away by the receptionist at the time as his surgery took place a Great Ormand Street Hospital (GOSH) and said he should take my son back there. Disgusted that a hospital would refuse to see a sick child, for such a ridiculous reason, I phoned GOSH to ask what I should do. They too were both shocked and disgusted and reassured me that the receptionist at central middlesex A&E was wrong and GOSH unlike the receptionist at central middlesex were extremely helpful. I feel as though my child was put at serious risk. GOSH is 45mins away. Should anything have happened to him after being turned away from this hospital, that perosn would have been liable. I returned later in the evening as my son temp shot up again at approx 3:30am where the receptionist and doctor who who my son were much more helpful and saw my son with no issues.

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Responses

Response from Central Middlesex Hospital

Dear Madam

I was very sorry to learn about your son's recent emergency visit to Central Middlesex Hospital where it was advised that he be taken to Great Ormond Street Hospital due to his recent surgery having taken place there.

Such a scenario does not seem in the best interests of your son and it would be an opportunity for the department to investigate your son's care on the evening in question to see what could be learned from it.

Central Middlesex Hospital no longer has an A&E service but rather an Urgent Treatment Centre that, although on the grounds of the hospital, is managed by Care UK.

Should you wish to make contact with Care UK to take your concerns further, then you can do so here http://www.careukhealthcare.com/feedback/help-us-improve-our-service

Thank you for taking the time to provide your feedback and I hope that your son is now fully recovered from his tonsillectomy

Kind regards

Patient Relations Team

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