"The staff on SACU were fantastic. ..."

About: Leicester General Hospital

(as a relative),

What I liked

The staff on SACU were fantastic. My husband was there for 30 days. We met every member of staff working on the unit and there wasn't a single one who was rude or dismissive. They were all kind, informative and friendly.

What could be improved

They are under-staffed and need more qualified nurses.

Anything else?

Thank you to everyone on SACU, doctors, nurses, even the cleaners. Absolutely fantastic!

Story from NHS Choices

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Response from Jane Upton, Communications and Engagement Manager, Principia

Thank you very much for this positive feedback.

The staff will be very pleased to hear you had such a good experience.

Best wishes

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Response from Leicester General Hospital

Thank you for taking the time to leave your lovely review of you and your husband's experience SACU at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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