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frustrated

Story from nhs.uk

"frustrated"

About: Trafford General Hospital

I was reffered in May by my GP for dermatology review. I have since been waiting for a return call for the message I left on there answer phone as instructed. Finally managed to speak someone on 4th August, they apologised for lose of refferal and asked me to ring back again on the evening of the 5th August and hopefully they could offer me an appointment. It's now the 7th August and I have not been able to speak to anyone and left messages. So frustrated. I have not found this an easy process

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 24/08/2015 at 10:26
Published on Care Opinion at 15:04

Thank you for your feedback posted on the NHS Choices and Patient Opinion websites.

We are sorry to learn that your experience has not been as positive as we would hope, and that your pathway into our service appears to have been delayed. Your comments are valued and seen as an opportunity provided to the service to make changes and improvements wherever possible. It is difficult, however, to respond in a comprehensive way without further information, therefore if you would like to discuss this with us in more detail so that we might be able to look into your experience and expedite your appointment.

The Dermatology Service is managed by Concordia and as such if you continue to experience a delay please contact their management team by e-mailing manchesterderm.management@nhs.net.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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