"Camhs inpaitent"

I was sent to watcombe hall under an informal patient as if I refused I would have been Sectioned. When I was first sent to the unit my mum was allowed to come in to complete the admission process with the doctor, at this point I was very distressed and anxious. The ward manager then came and wanted to show me my room but they wouldn't allow my mum to come with me to do so. Soon after my mum was sent away from the unit really promptly and I was left in the communal area to interact with patients I didn't know. I found my time at watcombe extremely un helpful and I think in the long term it's added to my worsening mental state over the last few months. I understand that wh is a new unit and is bound to have a few teathing problems but the amount of problems that occur even on a daily basis was beyond bad! I hope that things have gotten better in the management of the unit since I was there. And I hope it's been improved for the sake of other young people.

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Responses

Response from Sam Holden, Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group

picture of Sam Holden

Dear Anonymous,

I have spoken with Huntercombe Group who manage and run Watcombe Hall and they would like me to pass on the following message to you. We are very sorry to hear about your experience at Watcombe Hall.

We are passionate about providing the best possible care for our young people, and one of the ways we can continue to improve our care is by welcoming feedback from young people like yourself. The Hospital Manager would be delighted to hear from you to discuss your experiences. This would help us look at applying any appropriate learning to help other young people. If you would like to contact the hospital manager, they can be contacted on telephone number: 01803 313 391 or feedback@hutercombe.com

Once again, thank you for your feedback.

Best wishes

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Response from Watcombe Hall

We are very sorry to hear about your experience at Watcombe Hall.

We are passionate about providing the best possible care for young people, and one of the ways we can continue to improve our care is by welcoming feedback from young people like yourself. The hospital manager would be delighted to hear from you to discuss your experiences.

This would help us look at applying any appropriate learning to help other young people.

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