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Walk-in centre with no patient care

Story from nhs.uk

"Walk-in centre with no patient care"

Extremely dissatisfied to first spend an hour waiting, just to be told that the minimum waiting time is another 3.5 hours, ie gone midnight. All that after trying two other walk-in centres in London who didn't have enough staff/didn't deal with asthma and chest infections. Very disappointed that such a simple thing breathing difficulty cannot be solved by any nurse or anyone with medical knowledge. Happy breathing, I'll wait another day with that, and maybe tomorrow a private hospital will provide a better service

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Responses

Response from Homerton University Hospital 8 years ago
Homerton University Hospital

Submitted on 18/09/2015 at 16:42
Published on nhs.uk on 19/09/2015 at 02:30

We are very sorry to hear about your poor experience.

Your feedback has been passed onto the service. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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