"Magic and Thank you"

About: Torbay Hospital

Admitted as emergency (after a slight misdiagnoses) ; battery of tests done very very well; resulting in surgery being necessary and the person who did it - did an amazing job; staff on the ward were brilliant - why they get criticised I don't understand - only one niggle - bed near the kitchen area and certain catering staff behaved like small school children!! food was not be complained about; if you want 5* catering to to a hotel! perfectly edible; well presented and sufficient in the main. Consultant led team do work weekends - I was there; give them the resources they need - they are under serious pressure. They did a great job; understaffed but brilliant.

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Response from Sam Holden, Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group

picture of Sam Holden

Dear Steph,

Many thanks for your feedback; I am pleased that you had a positive experience at what can be a daunting time. I will ensure that your feedback is passed on to the team; it is always nice for them to hear good feedback.

I note your comments about the kitchen staff and I will raise this with the appropriate teams, thank you for your comments about the clinicians working at weekends.

I hope you are making a steady recovery following your surgery and I wish you well for the future, if you would like to give any further feedback or discuss your comments in more detail, please do get in touch with me or my team you can call 01803 652 578 or email patientfeedback.sdtccg@nhs.net

Best wishes


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Response from Torbay Hospital

Thank you for taking the time to comment.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

Kind regards South Devon Healthcare NHS Foundation Trust

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