"staff and reception in the physiotherapy ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

staff and reception in the physiotherapy department are always helpful, friendly and efficient - thats the ONLY positive I'm afraid

What could be improved

Parking facilities & availability for disabled and chronic as is my daughters condition,especially when free facility is full - the queue is always very long and when we get in there is always plenty of the chargeable disabled spaces there. Organisation of the regular blood tests in the childrens ward in that we make an appointment, arrive on time and are left waiting for up to 2 hours for a straightforward test my daughter is terrified of needles and her anixety levels go through the roof waiting - why cant there be a dedicated nurse dealing with the appointed outpatient blood tests in paediatrics?

Most importantly, the level of treatment my daughter received concerning eye testing for uveitis - She was waiting for almost 4.5hours for her appointment and we were told that although our appointment was 9.30am people that arrived after us were prioritised and seen before us. This I felt was disgusting my daughter has arthritis and was physically stiffening up waiting to be seen.

Anything else?

Fortunately for us my daughters main care is being dealt with at the Rheumatology dept at BCH who are fantastic in comparison - I honestly feel that after speaking to others from Leicestershire whose children have this condition that Leicestershire PCT does not serve our children a satisfactory level of service and I would appreciate your feedback - many thanks

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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