"Most the satff are very helpfull"

About: Leicester Royal Infirmary

(as a relative),

What I liked

Most the satff are very helpfull

What could be improved

My sister has just found out she has cancer at 41and was admitted to this hospital last week. Most the staff and Doctors have been great, but there has been one occasion when I was there a nurse could not get the drip tube into her arm so called another nurse. That nurse was busy which is fare enough, but she shouted across I cannot do 10 things at once you know which maded my sister very upset. Another time when my sister came round from her back op she asked for a glass of water and the nurse said "I only have one set of legs you know!". This made my sister cry, its her first time in hopspital and this coupled with just finding out you have c is not what you want to be hearing. I know the staff are pushed, but their concerns should not be pushed on to making the patients feel guilty about it.

Also most of her meals on the new ward have been cold and I am now having to take her fruit in to eat. Do not let the nurses pass their frustrations on to the patients, they can cope with waiting for what ever it is they have asked for most of the time, but not be made to feel guilty for asking in the first place.

Anything else?

my sister currently in ward 17 Bomoral

There is often only one pay station working after visiting hours at 8pm, this causes a long que around the car park,,it is just a matter of time before one of these people gets hit by a leaving car. I have personally seen a couple of people come very close already.

Finishing times should be staggered or you need more nachines or at least have someone there to collect money when one is down.

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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