"after sustaining several injuries ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

after sustaining several injuries after a bad fall,i was rushed to LRI, at A&E i was treated well,apart from no one would clean up my wounds, my wife had to do it! i stayed overnight on a very noisy ward nurses shouting over tannoy system all night.when i went back for my operation, it was even worse!staff very rude!ward was dirty,food was awful!and the sister well, i could not believe how rude she was!I am disgusted the way our hospitals ave changed!bring back Matron!and run the wards like they used to in the 70s.I thought care was about,treating people with respect,dignity and keeping them stress free, well u wont get any of that at the Royal.I waited 5 hours for a doctor to sign me out! 7hours for an MRI scan, i ask you is this helping with stress?bad enough you have pain, trauma, and in my case loss of earnings without the so called care profession adding to it! I have to go back and dread it! worst hospital i have ever been in!

What could be improved

Bring back proper care and repect for people,retrain so called nurses in how to talk to people

Anything else?

Cut waiting times,let us know what is going on.Remember we pay for this service

Story from NHS Choices

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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