"Decent multilingual doctor."

About: Leicester Royal Infirmary

(as the patient),

What I liked

Decent multilingual doctor.

What could be improved

We were on time and knew which level to go to (1), as this is a regular appointment. However, the receptionist on that level told us to go back down to level 0. We were then sent BACK up to level 1. Our appointment time was 3pm, we were not seen until 4:15pm. There is a certain degree of staff incompetence which needs to be addressed.

Anything else?

Queing for parking took a large portion of the afternoon, however I am sure nothing will be done about this. The new lifts (without floor selection buttons) are a joke.

Story from NHS Choices

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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