"Not much, some staff maintained ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

Not much, some staff maintained compassion, some smilingly cheerily treated paitients like nerveless pieces of furniture. Creature comforts like a cup of tea and a timely visit to the loo were very thin on the ground.

This is not really answering the question is it, i really trully loved the new bionic beds which really made a difference to my level of comfort when stuck fairly immobile on my back with two broken legs for two weeks, I miss my bed now.

The catering staff showed most care, thank you to the lovely girl who bought me a cup of tea when I was very upset after a visit from a Dr who got very cross with me for complaining about being left in extreme pain for 11 hours. And to the lady who gave me two cups of coffee every morning and softened the shock of the complete change in culture and levels of control.

What could be improved

Almost everything. This hospital is organised to death i would say, rules meant pain relief could only be prescribed by drs. Drs are too busy to respond to nurses requests for prescription. Nurses do not understand or implement escalation protocol when Drs don't respond. End result 11 hours of entirely predicable and unecessary excruciating pain purely due to hospital procedures.

I was there two weeks and only just avoided an extra weekend, most of this time was due to bottlenecks in the system. I used a hospital bed and the unavoidable time of nurses ie blood pressure, temperature, meds etc for all this time.

I think on the outside a week was a necessary time for my treatment. What cost all that unecessary use of NHS resources, and how often is it repeated across the system. No wonder the NHS is short of resources.

Anything else?

Stay fit and healthy and minimise your exposure to the NHS. Don't push yourself of ladders.

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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