"Knowing which service is the right one."
About: Northern General Hospital / Trauma and orthopaedics Northern General Hospital Trauma and orthopaedics S5 7AU
Posted by fruitpharm (as ),
My wife tripped, sustaining a very painful injury to her ankle making it impossible to walk. We suspected that she may have had a fracture and I took her to A&E at the Northern General where she was examined and X-rayed. She was diagnosed with an ovulsion fracture and a bad sprain. The nurse applied a compression bandage, advised on care and provided a pair of crutches.
The care she received at this episode was excellent and I cannot fault it. However, on reflection we should have gone to the MIU at the Hallamshire. I wasn't aware (even though I work for the CCG! ) that the MIU can deal with suspected fractures. The leaflet "Which service is best for me? " states that the MIU is for less serious injuries such as sprains, cuts and grazes. No mention of fractures.
Had I known that we could have been managed at the MIU then we would have gone there instead of A&E.
On the downside, building works at the hospital and lack of signage made it very difficult to know how to drive up to the entrance of A&E. My wife was unable to walk and so we had to navigate through the entrance to Huntsman and use the lifts. There were no obvious temporary signs. It transpired that we could have asked the workman, at the bottom of the drive to A&E, to let us through to the entrance (ignoring the 'No Entry' road-sign).