"I had my first baby at city hospital. ..."

About: City Hospital campus

(as the patient),

What I liked

I had my first baby at city hospital. I felt that the delivery suite staff were caring and professional. My baby was delivered by c-section due to a failed induction. Most of the staff during the c-section were excellent. In particular the anaesthetist was fantastic.

What could be improved

One of the doctors delivering my baby couldn’t speak English clearly and stitched half of the wound very differently to the doctor stitching the other half. It looks very odd.

My main concern with this hospital is the short staffing i experienced on the ward. I was taken to the ward around 2.00pm was given very little information and saw very few staff. I was placed in a very noisy ward. The only midwife on the ward that night tutted at me for ringing my buzzer to help me pick up my baby when she was being sick. The midwife later apologised and explained the reason for her anger. No midwife checked if my baby was feeding ok or assisted with breast feeding.

Anything else?

I left the hospital as soon as I could, 48 hour after a c section. I was sent home with out any medication But I really was better off at home.

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Responses

Response from City Hospital campus

Thank you for taking the time to comment on the care you received whilst you were in our hospital.

At Nottingham University Hospitals our focus is always to deliver a high quality, safe, individualised approach for all women and follow there birth plans whilst ensuring the safety of mother and baby at all times.

I am sorry that your experience on the wards did not meet your expected standard and I also would like to apologise for the fact that you felt your calls for assistance were not answered in a timely fashion. Midwives and Maternity support workers strive to answer calls as soon as possible; however there is sometimes a delay if they are caring for other women and their babies at that time.

I can assure you that your comments have been fed back to staff. If you would like to discuss this further please contact our Patient Advice and Liaison Service on 0800 183 0204 or email pals@nuh.nhs.uk. We would be happy to meet to talk about your concerns.

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