"Exceptional service from two departments in one..."
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted by Colin Grainger
* please note, cannot fill in category below correctly as I visited two departments, radiology and ENT...however.... Queens Hospital, Romford, staff have provided exceptional service on many occasions to members of my direct and extended families. In the last seven days I experienced it again first hand. First, the ENT staff were caring, kind and considerate in dealing with my hearing test and consultation. They gave advice, concern and care...with a smile. There is always very little waiting, and the department is spotless. For over 20 years now I have been experiencing bad headaches and the condition is manageable, but having recently been diagnosed with an uneractive thyroid which is making life a bit more difficult, the headaches have also increased in intensity. It has taken me six months to get a referal for an MRI scan from my GP, but I finally got one and after phoning up as instructed to book the test, I got an apology from the clinic saying I had to bring the letter in for an appointment to be arranged. No problem, I did, but was a little disappointed to be told there might be a wait of two to three months. I received an appointment for few weeks later - at 10.40pm. An initiative designed to cut waiting times, I suspect, and a good one. I was prepared for the visit and then to my amazement received a call on the day (yesterday) asking me if I would like to come in three hours earlier. I did. Got seen by reception at 7.40pm a minute after I got there, and was having the scan five minutes later. All the staff were exceptionally helpful and professional and I was home by 8.35pm! Thank you