"Outstanding and Exceptional Ward 29"

About: Freeman Hospital

The quality of care was outstanding. Welcomed by Sister who said it was an informal and easy-going ward which put you immediately at ease. All of the staff I encountered were so professional and acknowledged you as an individual. They were so kind, caring, considerate, patient and compassionate and greeted you with a smile. I was really touched by the way they treated the elderly with such sensitivity, dignity and respect. I was totally impressed and have never seen such dedication in other hospitals into which I have been admitted. Can't praise highly enough.

Story from NHS Choices

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Response from Freeman Hospital

Thank you for taking the time to give us feedback on our services on the NHS Choices website.

Staff on ward 29 at Freeman Hospital are a very dedicated team who always strive to put the patient at the heart of everything they do, and we are delighted that this was your experience.

We will ensure that your kind feedback is passed onto the ward staff, who will be delighted to receive such positive feedback and to know that their approach and care is making a real difference to patients’ experience on the ward.

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