"Communication from outpatients and admissions very..."
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
So far the experience of dealing with the Cardiology department has been poor, apart from the appt with the surgeon. There have been numerous problems with communication. My partner is due to be admitted to the MRI for have heart valve replacement surgery on Sunday, however we still have not been sent any information about the admission. We have no idea where to go, what time to turn up etc. This is despite numerous requests for a letter to be sent out. Prior to this we spent 3 weeks chasing up an out patient appt and weeks chasing up the operation date. This was eventually given to us verbally but still awaiting details. This just adds more stress to an already stressful time. We have heard that we just wait for a phone call the day before the surgery before turning up but based on the poor communication so far can anyone really be trusted to do this? Sadly I have never experienced such poor communication in the NHS before.