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Gall bladder removal

Story from nhs.uk

"Gall bladder removal"

About: Spire South Bank Hospital

Went in under a NHS contract. Felt very segregated from the "private patients" as nhs are not treated the same as the rest of the hospital. Different rules regarding visitors etc. I know I would of had a different experience if I had been paying. Staff were not always considerate especially considering the patient is in pain or nervous . In fact When I attended droitwich private hospital for treatment the experience was completely different. No segergation of private / nhs patients all treated the same. So I would reconsider if I had to go to Worcester spire hospital again..

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Responses

Response from Spire South Bank Hospital 8 years ago
Spire South Bank Hospital

Submitted on 05/08/2015 at 15:13
Published on nhs.uk on 06/08/2015 at 02:30

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 01905 362 043. I hope to hear from you soon. Kind regards Julie Wild Matron

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