"Excellent care"

About: Royal Blackburn Hospital

Although there was a 3 hour wait the service was excellent. The nurse that dealt with me which i might add was working on their day off was really professional, kind and caring even to the point of helping me outside when i felt faint then waiting with me. really excellent service which in my opinion is well under funded.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your visit to the Emergency Department at the Royal Blackburn Hospital and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that the experience you had with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes. Melissa Almond, Patient Experience Facilitator

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