"Superior staff let down by poor support and..."

Having taken my parents in and out of this hospital for years, I can only ever offer my highest praise for the front line staff - the paramedics and the nurses across the board. All work tirelessly and have time and gone out of their way to help us with everything within their powers. A shame then, that this is the filthiest hospital I've ever seen seen. The toilets are usually broken and filled with excrement or blood, neither of which any cleaning service appears to be able to remedy. The in-ward cleaners are miserable and frequently hostile, often using the same dirty rag on the walls and floors and cleaning isolation rooms with graywater. The building is poorly designed, frequently cold and with few places to take rest or use facilities. Every visit that required surgical procedures ended with additional isolation for MRSA in a room overlooking a graveyard. The building and the facilities are nasty, there's no other way to put it. The staff could easily make it one of the shining stars in the embattled NHS but the outsourced nurses and cleaning services make it one of the worst.